Privacy Policy

1. Introduction

Chumnagryph ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chumnagryph.com or use our electricity and gas supply services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out our contact form
• Subscribe to our newsletter
• Contact our customer support
• Apply for energy supply services

This information may include:

• Full name and contact information
• Email address and phone number
• Postal address and billing information
• Energy usage data and meter readings
• Payment information and banking details

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and exit pages
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our energy supply services
• Processing payments and managing billing
• Communicating with you about our services
• Responding to your inquiries and customer support requests
• Improving our website and services
• Complying with legal and regulatory requirements
• Sending service updates and important notices
• Marketing our services (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party companies that assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Regulatory Bodies: With energy regulators and government agencies as required
• Emergency Situations: To protect the safety of our customers and employees

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Energy supply records may be retained for up to 7 years in accordance with regulatory requirements.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another organization
• Restriction: Request limitation of processing your information
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for marketing communications

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure that such transfers are made in accordance with applicable data protection laws and with appropriate safeguards in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: